I have always been a law-abiding Tweep.
So, seeing a pink banner from Twitter police splashed across the top of my profile last week was a real shock.
Seeing all of my followers and those I follow reduced to zero rattled my core. I rely on Twitter, as do our clients. After all, social media and digital marketing is what we’re all about at Relay Station.
It all started, I thought, when I Tweeted this:
Eight, Count ‘Em, Eight
Eight different accounts— it’s too generous to call them people— sent me the exact, same tweet. The only difference was their name, bio (if there was one), and avatar. In each case, the “person” was an attractive female or male. They were phishing; hoping I would click on their link, download malware, and turn my computer into a criminal bot or worse. I blocked a couple; reported the others as spam.
The next morning, on April 5, I Tweeted the message above. Later that morning, I Tweeted once again about something else. That afternoon, I sat down to write a post for my blog, checked Twitter, and saw that I had been slapped with a pink banner. I was immobilized. Suspended. I could hardly eat lunch.
Speechless
Twitter offered a link to a government-like form where I was given the chance to state my case. I marshaled my facts. No attorney. Just represented myself. Would I even hear back?
Minutes stretched into days. Would I have to create a new Twitter account? Use Google+? Change careers? What had happened to me? I felt like a twit.
Revenge?
Unable to sleep, I thought of a story my daughter’s Italian boyfriend had told me. Not Italian-American. Italian- Italy. The boyfriend’s cousin and her husband had been the victim of an armed, home-invasion and robbery. The police captured the robber. But their lawyer advised the victims to not pick him out of a line-up. The sentence would be brief. The robber was the type who might come back for revenge.
I got up and walked around the block, mulling over various paranoid scenarios: after multiple phishing attempts, then warning my followers about it, did the bad guys come after me? Report me as spam?
Oh Happy Day
Saturday arrived and I thought I’d check my suspended account and—a sigh of relief–I was back. With all of my followers and all of those I followed! The pink banner was gone. No explanation. But I was restored.
On April 9, I received an email from @Twitterzendesk.com.
“Twitter has automated systems that find and remove multiple automated spam accounts in bulk. Unfortunately, it looks like your account got caught up in one of these spam groups by mistake. I’ve restored your account; sorry for the inconvenience.”
The email was from an actual person, whose name I don’t want to reveal. After all, I don’t want her, uh, whoops. I mean, I don’t want that person to get mad, seek revenge, and deTwitter me forever.
Need help with your program?
SCOTT PETERSON, co-founder of Relay Station Social Media LLC, has over a decade of experience in market, securities, and regulatory communications. His firm provides strategic communications consulting, integrated Internet marketing, compliance training, and more to a wide range of organizations.
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